Support

When you report a problem, it helps to include:

• your phone model and Android version;
• the Expense Tracker version (Android Settings › Apps › Expense Tracker, at the bottom of the page);
• what you expected to happen instead.

Please don't send screenshots that show your balances, or full SMS text, unless we ask for it. If you do send a message, remove your account and card numbers first.

Common questions

A bank SMS wasn't detected.

Check that SMS access is allowed (Android Settings › Apps › Expense Tracker › Permissions › SMS). Then open Expenses, tap ⋮ and choose Refresh SMS detection. If your bank words its messages in an unusual way, add the transaction by hand. You can also email us the message, with your account number removed, so we can teach the app that format.

The same transaction appears twice.

A detected SMS is checked against everything you've already added or discarded, so this doesn't happen from SMS. If you restored a backup or added an entry twice by hand, open Expenses, tap ⋮ and choose Remove duplicate entries.

I'm not getting budget alerts or bill reminders.

Allow notifications (Android Settings › Apps › Expense Tracker › Notifications). For bill reminders, also turn on Remind me before bills are due (Expenses › ⋮ › Recurring transactions). After your phone restarts, open the app once and reminders resume.

I forgot my App lock PIN.

There is no way to recover a PIN. If fingerprint or face unlock is turned on, use that. Otherwise, the only way back in is to clear the app's storage (Android Settings › Apps › Expense Tracker › Storage & cache › Clear storage), which deletes all your data. You can then restore your latest backup, if you have one.

How do I move to a new phone?

On the old phone, open Expenses › ⋮ › Backup and restore and export a password-protected backup. Copy the file to the new phone, install Expense Tracker, then import the file from the same menu. Android's phone-to-phone transfer may also copy the app's data.

Is my data uploaded anywhere?

No. The app has no internet permission, so it cannot connect to anything. Your data stays in the app's private storage on your phone.

Can I use it without SMS access?

Yes. Choose Not now when the app asks, and add transactions by hand. Every other feature works.

How do I delete everything?

Android Settings › Apps › Expense Tracker › Storage & cache › Clear storage, or uninstall the app. Export a backup first if you want to keep anything.

Which currencies and languages does it support?

₹ INR (with lakh and crore grouping), $ USD, € EUR, £ GBP, ¥ JPY and AED. The app is available in English and Hindi.

Contact

KL GLOBAL TECHNOLOGIES PRIVATE LIMITED
info@klglobaltech.in